Measuring performance in public and non-profit organizations /
Theodore H. Poister.
- San Francisco, Calif. : Jossey-Bass, 2003.
- xxi, 289 p. : ill., charts, diagrs, graphs, maps.
- (The Josey-Bass nonprofit and public management series). .
Bibliography : p. 275 - 282.
078794999X
Organizational effectiveness--Measurenment. Nonprofit organizations. Public administration. Performance--Measurement.