Collier, Rohan, 1945-
Equality in managing service delivery /
Rohan Collier.
- Buckingham : Open University P., 1998.
- vii, 150 p.
Bibliography : p. 138-142.
0335197299 (pbk.)
Customer services--Moral and ethical aspects--Great Britain.
Discrimination--Great Britain.
HF5415 .5 / C64