Yates, Rochelle, 1942-
A librarian's guide to telephone reference service /
Rochelle Yates.
- Hamden, Conn. : Library Professional Publications, 1986.
- 136 p. ; 23 cm.
Includes bibliographies and index.
0208020829 0208020837 (pbk.)
Telephone reference services (Libraries)
Reference services (Libraries)
Community information services.
Subject headings.
Z711 .Y38