Total quality management in government : a practical guide for the real world /
Steven Cohen,Ronald Brand. -
- 1st ed.
- San Francisco : Jossey-Bass , 1993
- xxii, 228 p. : ill., graphs
- (The Jossey-Bass public administration series) .
Includes bibliography references (p. 217-221) and index.
1555425399 (alk. paper)
Public administration. Total quality management in government.