Measuring performance in public and nonprofit organizations /
Theodore H. Poister.
- 1st ed.
- San Francisco : Jossey-Bass, c2003.
- xxi, 289 p. : ill., maps ; 25 cm.
Includes bibliographical references (p. 275-282) and index.
078794999X (acidfree)
Organizational effectiveness--Measurement. Nonprofit organizations. Public administration. Performance--Measurement.