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Bruce, Andy.

Putting customers first / Andy Bruce & Ken Langdon. - New York, N.Y. : DK Pub., 2002. - 72 p. : ill., charts, graph, photos. - (Essential managers) .

ISBN: 9780789489524(pbk.)

Subjects--Topical Terms:
Customer relations--Management.

LC Class. No.: HF5415.5 B78