Summers, Donna C. S.
Quality management : creating and sustaining organizational effectiveness /
Donna C. S. Summers.
- 2nd ed.
- Upper Saddle River, N.J. : Pearson, 2009.
- xiv, 574 p. : ill., charts, graphs.
Includes bibliographical references .
9780136087427 (pbk.)
Total quality management.
Quality control.
Organisational effectiveness.
HD62.15 / S96 2009