The management of consumer credit : theory and practice /
Steven Finlay.
- 2nd ed.
- London : Palgrave Macmillan, 2010.
- xvii, 259 p. : ill., charts, graphs.
Bibliography : p. 248 - 253.
Machine generated contents note: Consumer Credit Management: An Introduction -- Organizational Matters -- Marketing -- Predicting Consumer Behaviour -- Customer Acquisition -- Customer Management -- Collections (Early Stage Delinquency) -- Debt Recovery (Late Stage Delinquency) -- Fraud -- Funding and Provision -- Capital Requirements -- Appendix A: Predictive Models of Consumer Behaviour -- Appendix B: Scorecard and Portfolio Monitoring -- Appendix C. US and UK Legislation -- Appendix D: Recommended Reading -- Bibliography -- Index.
"This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements and scorecard and portfolio monitoring"--Provided by publisher.