Public services : working for the consumer; a review of initiatives in Europe to improve the responsiveness of public services to consumers /
Joyce Epstein.
- Ireland : European Foundation for the Improvement of Living and Working conditions, 1990.
- 128p. :- ill.
- (Information booklet series ; no.15). .
p. 114-124
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1. Consumers. 2. Consumption (Economics)-- Europe 3. Consumer satisfaction.