Benchmarking staff performance : how staff departments can enhance their value to the customer /
Jac Fitz-enz
- 1st ed.
- San Francisco : Jossey-Bass Publishers, 1993.
- xviii, 218 p. : charts.
Includes bibliographical references (p. 211-212).
1555425739
Organizational effectiveness. Benchmarking (Management) Line and staff organization.