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Townsend, Patrick L.

Quality in action : 93 lessons in leadership, participation, and measurement / Patrick L. Townsend, Joan E. Gebhardt. - New York, N.Y. : J. Wiley, 1992. - xxi, 262 p. : ill.

Includes bibliographical references.

ISBN: 0471552062

Subjects--Topical Terms:
Total quality management.
Industrial management.

LC Class. No.: HD62.15 / T69