Market-driven health care : who wins, who loses in the transformation of America's largest service industry /
Regina E. Herzlinger.
- Cambridge, Mass. : Perseus Bks, 1997.
- xxxi, 379 p.
Includes bibliographical references.
0738201367 (pbk.)
Medical care --Cost control.--United States Patient satisfaction --United States. Health services accessibility --United States. Medical economics--United States.