Emotional Intelligence, Emotion and social work : context, characteristics, complications and contribution
- Oxford : UK Oxford University Press 2007
- p. 245-263
- Monthly
- 2 .
- British Journal of Social Work 37 00453102 .
Emotional intelligence (EI) has become one of the new management 'buzz' terms. It is suggested that this is the missing ingredient that separates average from top management or performance