| 000 -LEADER |
|---|
| fixed length control field |
00801cam a2200241 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
1965945 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20210414102254.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
880831s1989 nyu 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0453006477 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
UG |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
Z44 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Zemke, Ron. |
| 9 (RLIN) |
2235 |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The service edge : |
| Remainder of title |
101 companies that profit from customer care / |
| Statement of responsibility, etc |
by Ron Zemke with Dick Schaaf ; foreword by Tom Peters. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York, N.Y. : |
| Name of publisher, distributor, etc |
New American Library, |
| Date of publication, distribution, etc |
1989. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xviii, 584 p. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
"NAL books." |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| Geographic subdivision |
United States. |
| 9 (RLIN) |
2236 |
|
|---|
| Topical term or geographic name as entry element |
Service industries |
| Geographic subdivision |
United States |
| General subdivision |
Management. |
| 9 (RLIN) |
2237 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Schaaf, Dick. |
| 9 (RLIN) |
2238 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Entry Department |
sys |
| Verified |
YR |