| 000 -LEADER |
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| fixed length control field |
02043nam a22002177a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
GY-GeU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240729091212.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
240729b xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
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| Transcribing agency |
UG |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Leung Fong, Tse Terry |
| 245 ## - TITLE STATEMENT |
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| Title |
Accountability to welfare service users : |
| Remainder of title |
challenges and responses of service providers / |
| Statement of responsibility, etc |
Terry Tse Fong Leung |
| 246 ## - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Accountability to welfare service users : |
| Remainder of title |
challenges and responses of service providers / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Oxford, UK, |
| Name of publisher, distributor, etc |
Oxfrod University Press, |
| Date of publication, distribution, etc |
April, 2008. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
531- 545 p. |
| 310 ## - CURRENT PUBLICATION FREQUENCY |
|---|
| Current publication frequency |
Monthly |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
April, 2008. |
| 490 ## - SERIES STATEMENT |
|---|
| Volume number/sequential designation |
Volume 38, Number 3 |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Influenced by the consumerist sentiment in New Public Management, the last decades have witnessed a revival of the call for accountability to service users in the public service sector. As an act of accountability, social care and health care professionals are increasingly obliged to involve their service users in the service planning and monitoring process. Despite the popularity of this accountability and user involvement rhetoric, critics have, however, been skeptical of the prevailing user involvement initiatives as an effective measure of accountability to service users (Barnes and Wistow, 1994a, 1994b; Bowl, 1996; Peck et al., 2002; Rea, 2004). Based on study of user involvement in the welfare sector of Hong Kong, this paper argues that the discourse of accountability to the service users can be a source of unrest for welfare professionals, in the manifestation of accountability as a power relationship. Their ensuring response is to accommodate the ensuing challenges arising from the demand for accountability to service users by maneuvering the accountability discourse. It is the contention of this paper that the institutional inclusion of we fare service users into a discursive space is a necessary but not sufficient condition for the realization of mandate of accountability to welfare service users. |
| 651 ## - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME |
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| Geographic name |
Accountabilty |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
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