| 000 -LEADER |
|---|
| fixed length control field |
01577nam a22002177a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
GY-GeU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240812113522.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
240812b xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
UG |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
McLaughlin, Hugh |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
What's in a name: |
| Remainder of title |
'client', 'patient', 'customer', 'consumer', 'expert by experience', 'service user'- what's next? |
| Statement of responsibility, etc |
Hugh McLaughlin |
| 246 ## - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
What's in a name: |
| Remainder of title |
'client', 'patient', 'customer', 'consumer', 'expert by experience', 'service user'- what's next? |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Oxford, UK, |
| Name of publisher, distributor, etc |
Oxford University Press, |
| Date of publication, distribution, etc |
September, 2009. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1101- 1117 p. |
| 310 ## - CURRENT PUBLICATION FREQUENCY |
|---|
| Current publication frequency |
Monthly |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
September, 2009. |
| 490 ## - SERIES STATEMENT |
|---|
| Volume number/sequential designation |
Volume 39, Number 6 |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
This article challenges the terms we use to describe the relationship between those who assess and commission service and those who are the recipient of those services. In particular, the article identifies the different terms that have been used in British social work, including 'client', 'customer', 'consumer', 'service user' and 'expert by experience' highlighting their assumptive worlds and the relationships the terms suggest and signify. Service user (the most popular term at present) is highlighted and critically analyzed and found to be increasingly problematic and unable to describe the complexities of the service- recipient relationship. Alternative terms are discussed and found wanting, whilst a possible way forward is suggested to avoid the negative connotations of any one particular term. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service user |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|