| 000 -LEADER |
|---|
| fixed length control field |
00653nam a22002057a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20160511154708.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
100924t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0201608138 (pbk.) |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UG |
| Transcribing agency |
UG |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415 .5 |
| Item number |
W58 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Whiteley, Richard C |
| 9 (RLIN) |
16149 |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The customer driven company : |
| Remainder of title |
moving from talk to action / |
| Statement of responsibility, etc |
Richard C. Whiteley. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Reading, Mass. : |
| Name of publisher, distributor, etc |
Addison-Wesley Pub., |
| Date of publication, distribution, etc |
1991. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
[xi], 308 p. : |
| Other physical details |
ill. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations |
| 9 (RLIN) |
16150 |
|
|---|
| Topical term or geographic name as entry element |
Customer service |
| 9 (RLIN) |
16151 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Entry Department |
TS |
| Verified |
RP |