Managing to keep the customer : (Record no. 94954)

000 -LEADER
fixed length control field 00426nam a22001457a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140520121912.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140520b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1555420273
040 ## - CATALOGING SOURCE
Transcribing agency UG
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF 5415 .5 D47
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Desatnick, Robert L.
245 ## - TITLE STATEMENT
Title Managing to keep the customer :
Remainder of title how to autene and maintain superior customer service through out the organisation
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Holdings
Price effective from Permanent Location Date last seen Not for loan Date acquired Source of classification or shelving scheme Shelving location Barcode Damaged status Lost status Withdrawn status Current Location Full call number
2014-05-20Turkeyen Campus2014-05-20 2014-05-20 Social Sciences202321   Turkeyen CampusHF 5415 .5 D47