000 -LEADER |
fixed length control field |
00426nam a22001457a 4500 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20140520121912.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
140520b xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1555420273 |
040 ## - CATALOGING SOURCE |
Transcribing agency |
UG |
050 ## - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF 5415 .5 D47 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Desatnick, Robert L. |
245 ## - TITLE STATEMENT |
Title |
Managing to keep the customer : |
Remainder of title |
how to autene and maintain superior customer service through out the organisation |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|