000 -LEADER |
fixed length control field |
00559nam a22001817a 4500 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20210414093205.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
140520b xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
047152936 |
040 ## - CATALOGING SOURCE |
Transcribing agency |
UG |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415 .5 B36 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Band, William A. |
245 10 - TITLE STATEMENT |
Title |
Creating value for customers : |
Remainder of title |
designing and implementing a total corporate strategy / |
Statement of responsibility, etc |
William A. Band. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
New York : |
Name of publisher, distributor, etc |
John Wiley & Sons, |
Date of publication, distribution, etc |
1991. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xi, 340 p. : |
Other physical details |
charts. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer service |
9 (RLIN) |
16151 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Entry Department |
sys |
Verified |
YR |