Includes bibliographical references.

The scope of performance measurement -- What types of performance information should be tracked? -- What are the first steps? -- What are the program's mission and objectives? Who are its customers? -- What outcomes should be tracked? -- What outcome indicators should be tracked? -- What methods of data gathering should be used? -- Making outcome information useful : providing indicator breakouts -- Making outcome information useful : comparing findings to benchmarks -- Analysis of performance information -- Reporting performance information -- Major uses of performance information and incentives for using it -- Results-based budgeting -- Quality control: assessing the accuracy and usefulness of performance measurement systems / by Joseph S. Wholey -- Other performance measurement issues -- Wrap-up of key performance measurement elements.

Gift Gift October 31, 2014 282646 $7,000 Dr. Prem Misir