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Unlocking public value :

by Cole, Martin I.,
Additional authors: Parston, Gregory. Published by : John Wiley, (Hoboken, N.J. :) Physical details: xx, 188 p. : ill., charts, graphs. ISBN: 0471959456 .. Subject(s): Government productivity -- Evaluation. | Public administration. Year: 2006
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Bibliography : p. 175-178.

The public sector squeeze -- Zeroing in on outcomes -- Why is it so hard to measure public value? -- Defining value -- Measuring and analyzing public service value -- Driving results -- The key to unlocking public value.

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