Includes bibliographical references.

Patient-centered communication in pharmacy practice -- Principles and elements of interpersonal communication -- Nonverbal communication -- Barriers to communication -- Listening and empathic responding -- Assertiveness -- Interviewing and assessment -- Helping patients manage therapeutic regimens -- Medication safety and communication skills -- Strategies to meet specific needs -- Communicating with children about medicines -- Communication skills and interprofessional collaboration -- Electronic communication in health care -- Ethical behavior when communicating with patients.

0002298