Includes bibliographical references.

pt. 1. Core concepts. Leading, managing, and following / Michael R. Bleich : Personal attributes needed to lead, manage, and follow ; Theory development in leading, managing, and following ; The promise of complexity theory ; Tasks of leading, managing, and following ; Leading, managing, and following in a diverse organization -- Patient safety / Patricia S. Yoder-Wise : The Institute of Medicine reports on quality ; Agency for Healthcare Research and Quality ; The National Quality Forum ; The Joint Commission ; The Det Norske Veritas/National Integrated Accreditation for Healthcare Organizations ; Magnet Recognition Program ; Institute for Healthcare Improvement ; Meaning for leading and managing in nursing -- Developing the role of leader / Michael L. Evans : What is a leader? ; The practice of leadership ; Leadership development ; Developing leaders in the emerging workforce ; Surviving and thriving as a leader ; The nurse as leader -- Developing the role of manager / Angela L. Stalbaum and Ana M. Valadez : The management role ; Consuming research ; Mentoring ; Organizational culture ; Day-to-day management challenges ; Managing healthcare settings ; Managing resources ; Managed care ; Case management ; Informatics ; Budgets ; Quality indicators ; Professionalism -- Legal and ethical issues / Ginny Wacker Guido : Professional nuring practice ; Liability: personal, vicarious and corporate ; Causes of malpractice for nurse managers ; Protective and reporting laws ; Informed consent ; Privacy and confidentiality ; Policies and procedures ; Employment laws ; Professional nursing practice: ethics -- Making decisions and solving problems / Rose Aguilar Welch : Definitions ; Decision making ; Problem solving -- Healthcare organizations / Mary E. Mancini : Characteristics and types of organizations ; Forces that influence healthcare organizations ; A theoretical perspective ; Nursing role and function changes -- Understanding and designing organizational structures / Mary E. Mancini : Mission ; Vision ; Philosophy ; Organizational culture ; Factors influencing organizational development ; Characteristics of organizational structures ; Bureaucracy ; Types of organizational structures ; Analyzing organizations ; Emerging fluid relationships -- Cultural diversity in health care / Karen A. Esquibel and Dorothy A. Otto : Meaning of diversity in the organization ; Concepts and principles ; Individual and societal factors ; Dealing effectively with cultural diversity ; Implications in the workplace -- Power, politics, and influence / Karen Kelly : History ; Focus on power ; Empowerment ; Personal power strategies ; Exercising power and influence in the workplace and other organizations: shaping policy --

pt. 2. Managing resources. Caring, communicating, and managing with technology / Janis B. Smith and Cheri Hunt : Types of technologies ; Information systems ; Communication technology ; Informatics ; Evidence-based practice ; Patient safety ; Impact of clinical information systems ; Safely implementing health information technology ; Future trends and professional issues -- Managing costs and budgets / Trudi B. Stafford : What escalates healthcare costs? ; How is health care financed? ; Reimbursement methods ; The changing healthcare economic environment ; What does this mean for nursing practice? ; Why is profit necessary? ; Cost-conscious nursing practices ; Budgets ; Types of budgets ; The budgeting process ; Managing the unit-level budget -- Care delivery strategies / Susan Sportsman : Case method (total patient care) ; Functional nursing ; Team nursing ; Primary nursing ; Nursing case management ; Clinical pathways ; Care strategies that influence care delivery ; Differentiated nursing practice ; Transforming care at the bedside -- Staffing and scheduling / Susan Sportsman : The staffing process ; Forecasting unit staffing requirements ; Scheduling ; Evaluating unit staffing and productivity -- Selecting, developing, and evaluating staff / Diane M. Twedell : Role concepts and the position description ; Selecting staff ; Developing staff ; Performance appraisals ; Performance appraisal tools --

pt. 3. Changing the status quo. Strategic planning, goal-setting, and marketing / Mary Ellen Clyne : Strategic planning ; Marketing -- Leading change / Mary Ann T. Donohue : Context of the change environment ; Planned change using linear approaches ; Nonlinear change: chaos and learning organization theories ; Major change management functions ; Responses to change ; Strategies ; Roles and functions of change agents and followers ; Principles -- Building teams through communication and partnerships / Karren Kowalski : Groups and teams ; Generational differences ; Communicating effectively ; Key concepts of teams ; Tools and issues that support teams ; Positive communication model ; Qualities of a team player ; Creating synergy ; Interdisciplinary/interprofessional teams ; The value of team-building ; Managing emotions ; Reflective practice ; The role of leadership -- Collective action / Denise K. Gormley : Governance -- Managing quality and risk / Victoria N. Folse : Quality management in health care ; Benefits of quality management ; Planning for quality management ; Evolution of quality management ; Quality management principles ; The quality improvement process ; Quality assurance ; Risk management -- Translating research into practice / Margarete Lieb Zalon : Research utilization ; Evidence-based practice ; Practice-based evidence ; Diffusion of innovations ; Translating research into practice ; Evaluating evidence ; Organizational strategies ; Issues for nurse leaders and managers --

pt. 4. Interpersonal and personal skills. Consumer relationships / Margarete Lieb Zalon : Relationships ; Service ; Advocacy ; Teaching ; Leadership -- Conflict: the cutting edge of change / Victoria N. Folse : Types of conflict ; Stages of conflict ; Categories of conflict ; Modes of conflict resolution ; Differences of conflict-handling styles among nurses ; The role of the leader ; Managing lateral violence and bullying -- Managing personal/personnel problems / Karren Kowalski : Personal/personnel problems ; Documentation ; Progressive discipline ; Termination -- Workplace violence and incivility / Crystal J. Wilkinson : Prevention strategies ; Horizontal violence: the threat from within ; Developing a safety plan -- Delegation: an art of professional practice / Patricia S. Yoder-Wise : Historical perspective ; Definition ; A framework for delegation ; Assignment versus delegation ; Importance of delegating ; Legal authority to delegate ; Selecting the delegatee ; Supervising the delegatee ; Delegation decision making ; Delegation-process challenges ; Charge nurses ; Integrated care -- Role transition / Diane M. Twedell : Types of roles ; Roles: the ABCs of understanding roles ; Role transition process ; Strategies to promote role transition ; From role transition to role triumph -- Self-management: stress and time / Catherine A. Hill : Understanding stress ; Sources of job stress ; Management of stress ; Resolution of stress ; Management of time ; Meeting management -- Managing your career / Debra Hagler : A framework ; Career development ; Career marketing strategies ; Data assembly for professional portfolios ; Professional development ; Academic and continuing education ; Certification ; Professional associations ; A model for involvement -- Thriving for the future / Patricia S. Yoder-Wise : Leadership demands for the future ; Leadership strengths for the future ; Visioning ; Shared visions ; Projections for the future ; Implications.

HSRC 0002258