Volume 48 Number 6
Contents
Editor's perspective
I remember when..
Catherine M. Dalton / 459

Executive Digest
Spotlight on human resource management
James C. Wimbush / 463

Executive Focus
A passion for pets: an interview with Philip L. Francis, Chairperson and CEO of PETsMART, Inc.
Catherine M. Dalton / 469

Should I advertise on the interstate?
Jacci L. Rodgers and Tara Blackburn / 477

Customer-centric pricing: the surprising secret for profitability
Robert G. Cross and Ashutosh Dixit / 483

The practices of effective managerial coaches
Clinton O. Longenecker and Mitchell J. Neubert / 493

Global leadership success through emotional and cultural intelligences
Ilan Alon and James M. Higgins / 501

Another look at offshoring: which jobs are at risk and why?
Martin Stack and Richard Downing / 513

Management caveats for measuring and assessing public responsibility performance
Brenda E. Joyner and Cecily A. Raiborn / 525

Positioning Southwest airlines through employee branding
Sandra Jeanquart Miles and W. Glynn Mangold / 535

Books on the horizon by Mimi Dollinger
Bang! getting your message heard in a noisy world
Linda Kaplan Thaler, Robin Koval and Delia Marshall / 547

Media man: Ted Turner's improbable empire
Ken Auletta / 548

Murder at the B-School
Jeffrey Cruikshank / 549

Winning
Jack Welch and Suzy Welch / 549

Author Index, Volume 48 / 551

Subject Index, Volume 48 / 553

Contents of Volume 48 / 557

Includes bibliographical references.