Business Horizons

Contents
Volume 50, Number 1 January-February 2007

Award Announcement
Best paper award: Business Horizons 2006
Catherine M. Dalton 1

Guest Editor's Perspective
Customer service and the 14 foot wire
R. Duane Ireland 3

Executive Digest
Spotlight on critical thinking
Michael B. Metzger 7

Executive Focus
A man can bank on: An interview with Larry D. Richman,
President of Commercial Banking, LaSalle Bank, N.A.
Catherine M. Dalton 11

The strategic evolution of large US law firms
Michael A. Hitt, Leonard Bierman, and Jamie D. Collins 17

Rethinking the new corporate philantropy
Craig M. Sasse and Ryan T. Trahan 29

When customers get clever: Managerial approaches
to dealing with creative consumers
Pierre R. Berthon, Leyland F. Pitt, Ian McCarthy,
and Steven M. Kates 39

Strategic entreprenuership: Creating competitive
advantage through streams of innovation
R. Duane Ireland and Justin W. Webb 49

Building organizational integrity
D. Christopher Kayes, David Stirling and Tjai M. Nielsen 61

Investigating for strategic resources and its rationale:
The case of outward FDI from Chinese companies
Ping Deng 71

BOOKS ON THE HORIZON by Mimi Dollinger
Sun Tzu: The Art of War for Managers; 50 strategic rules
Sun Tzu and Gerald A. Michaelson 83

Influence: The Psychology of Persuasion
Robert B. Cialdini 84

The Innovator's Dilemma: The Revolutionary Book
that will change the way you do business
Clayton M. Christensen 85

A whole new mind: Why right-brainers will rule the future
Daniel Pink 86