Business Horizons

Contents
Volume 52, Number 6 November-December 2009

Editor's Perspective
Customer-based healthcare: The power of teamwork
Catherine M. Dalton 519

Executive Digests
Mergers and acquisitons: Overcoming pitfalls, building
synergy and creating value
Michael A. Hitt, David King, Hema Krishnan,
Marianna Makri, Mario Schijven, Katosuhiko Shimizu,
and Hong Zhu 523

One world- One accounting
Devon Erickson, Adam Esplin, and Laureen A. Maines 531

Selling stratetic issues: Crafting the content of the
sales pitch
Matthew J. Mazzei, Christopher L. Shook, and
David J. Ketchen Jr. 539

Recurring failures in corporate governance: A
global disease?
Nandini Rajagopalan and Yan Zhang 545

Featured Articles
Franchisor strategy and firm performance: making the
most of strategic resource investments
William E. Gillis and James G. Combs 553

The fairyland of Second life: Virtual social worlds and
how to use them
Andreas M. Kaplan and Michael Haenlein 563

Facilitating knowledge transfer during SOX-mandated
audit partner rotation
Christina Butler Sanders, Michelle D. Steward, and
Sheri Bridges 573

When Strategy pales: Lessons from the department
store industry
Homer H. Johnson and Sung Min Kim 583

Why Dick and Jane don't ask: Getting past initiation
barriers in negotiations
Roger J. Volkema 595

Creating disciples: The transformation of employees
into trainers
Harry J. Martin and Mary W. Hrivnak 605

Books on the Horizon by Mimi Dollinger
The Ascent of Money: A financial history of the world
Niall Ferguson 617

Panic: The Story of modern financial insanity
Michael Lewis 618

Lords of Finance: The Bankers who broke the world
Liaquet Ahamed 619

Meltdown: A free-market look at why the stock
market collapsed, the economy tanked, and
government bailouts will make things worse
Thomas E. Woods, Jr. 620

Author Index, Volume 52 (2009) 623

Subject Index, Volume 52 (2009) 626

Contents of Volume 52 (2009) 630