Business Horizons

Contents
Volume 56, Number 1 January-February 2013

Editor's Perspective
The real estate boom
Marc J. Dollinger 1

Organizational Performance
How one bad family member can undermine a family firm:
Preventing the Fredo effect
Roland E. Kidwell, Kimberly A. Eddleston,
John James Carter III, and Franz W. Kellermanns 5

Executive Digest
The secret to true service innovation
Lance A. Bettencourt, Stephen W. Brown,
and Nancy J. Sirianni 13

Executive Focus
Keeping ahead of the curve: Meeting student needs in
graduate business education in the 21st century
Marc J. Dollinger 27

Featured Articles
Developing and sustaining an ethical corporate culture:
The core elements
Mark S. Schwartz 39

Preserving the integrity of knowledge and information in
R&D
Marc H. Meyer and Tucker J. Marion 51

How to reduce turnover intentions in the family business:
Managing centripetal and centrifugal forces
Dimitry Khanin 63

Supply chain lessons from the catastrophic natural
disaster in Japan
YoungWon Park, Paul Hong, and James Jungbae Roh 75

How to build an e-learning product: factors for
student/consumer satisfaction
Gandolfo Dominici and Federica Palumbo 87

Tailoring a book program for managers: Why and how
Betsy D. Gelb and Rob Austin McKee 97

Strategy made simple: Thinking in threes
Robert W. Keidel 105

Rethinking underemployment and overqualification in
organizations: The not so ugly truth
Katrina W. Thompson, Thomas H. Shea, David M. Sikora,
Pamela L. Perrewe, and Gerald R. Ferris 113

Books on the Horizon by Steven M. Backs
Force of nature: The unlikely story of Wal-Mart's Green
Revolution; How it could transform business and
save the world
Edward Humes 123

Power of Habit: Why we do what we do in life and
business
Charles Duhigg 124

The daily you
Joseph Turow 125

The Next convergence: The future of economic growth
in a Multispeed World
Michael Spence 126