The information of health and social care is a central element of the modernization of welfare. This article seeks to understand how older people conceptualized during the complex process of information. To do this an ideal type of typology is used as a heuristic and way of engaging with the complexities of information and policy changes. The typology gives rise to four models that are used to highlight the dilemmas and opportunities afford by different paths to the informatization of health and care services. It is suggested that while informatization may have facilitated the integration of services it has been accompanied by a marginalization of older people as users. However, it is argued that the recent transition of the Wb from version one (or Web 1.0) to a significant new version (or Web 2.0) and the consequent rise of user generated information may transform the role of the user in such systems.