University of Guyana Library Search for 'su:Customer services and su:Management.'

The service edge :

New York, N.Y. : New American Library, 1989 . xviii, 584 p. , "NAL books." 0453006477

The definitive guide to IT service metrics

By McWhirter, Kurt.. Cambridgeshire, Ely, U.K. : IT Governance Publishing, 2012 . 1 online resource. , Title from title screen. 9781849284066 (electronic bk.) | 1849284067 (electronic bk.)

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Supply chain in the pharmaceutical industry

By Whewell, Rob.. Farnham, England ; | Burlington, VT : Gower, 2010 . 1 online resource (viii, 259 p.) : 9780754688921 (ebk. III) | 0754688925 (ebk. III)

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SuperSTAR customer service

By Conlow, Rick.. [Rochester, N.Y.] : Axzo Press, 2009 . 1 online resource (ii, 102 p.) : 9781426031229 (electronic bk.) | 142603122X (electronic bk.)

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Client-consultant collaboration

Charlotte, NC : Information Age Pub., 2009 . 1 online resource (xx, 255 p.) : 9781607522591 (electronic bk.) | 1607522594 (electronic bk.)

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ISO/IEC 20000

By Clifford, David,. Ely, U.K. : IT Governance Pub., 2010 . 1 online resource. , Title from title screen. 9781849280464 (electronic bk.) | 1849280460 (electronic bk.)

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The passenger has gone digital and mobile

By Taneja, Nawal K.. Burlington, Vt. : Ashgate Pub., 2011 . 1 online resource (lx, 208 p.) : 9781409435037 (electronic bk.) | 1409435032 (electronic bk.)

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Achieving service excellence

By Fottler, Myron D.. Chicago, IL : Health Administration Press, 2010 . 1 online resource (xv, 440 p.) 9781441638915 (electronic bk.) | 1441638911 (electronic bk.)

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101 activities for delivering knock your socks off service

By Thomas, Ann,. New York : American Management Association, 2009 . 1 online resource (xiv, 367 p.) : 9780814414453 (electronic bk.) | 0814414451 (electronic bk.)

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Strategic customer service

By Goodman, John A.. New York : AMACOM, 2009 . 1 online resource (xiv, 256 p.) : 9780814413340 (electronic bk.) | 081441334X (electronic bk.)

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Customer-driven services management

By Balachandran, S.,. New Delhi ; | Thousand Oaks, Calif. : Response Books, 2004 . 1 online resource (xiii, 304 p.) , Previous ed. published: 1999. 9788132101819 (electronic bk.) | 8132101812 (electronic bk.)

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The quality library

By Laughlin, Sara,. Chicago : American Library Association, 2008 . 1 online resource (xiv, 144 p.) : 9781441618979 (electronic bk.) | 144161897X (electronic bk.)

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Class acts

By Sherman, Rachel,. Berkeley : University of California Press, 2007 . 1 online resource (xii, 366 p.) 9780520939608 (electronic bk.) | 0520939603 (electronic bk.) | 9780520247826 (electronic bk.) | 0520247825 (electronic bk.)

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Achieving service excellence

By Fottler, Myron D.. Chicago, IL : Health Administration Press, 2002 . 1 online resource (xxiii, 422 pages) : 0585426392 (electronic bk.) | 9780585426396 (electronic bk.) | 1567931901 (alk. paper) | 9781567931907 (alk. paper)

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50 powerful ideas you can use to keep your customers

By Timm, Paul R.. Franklin Lakes, NJ : Career Press, 2002 . 1 online resource (158 pages) 058546958X (electronic bk.) | 9780585469584 (electronic bk.) | 9781601637024 (electronic bk. : Adobe Digital Editions) | 1601637020 (electronic bk. : Adobe Digital Editions)

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What to say to a porcupine

By Gallagher, Richard S.. New York : American Management Association, 2008 . 1 online resource (xiv, 111 p.) : , Includes index. 9780814410561 (electronic bk.) | 0814410561 (electronic bk.)

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Managing quality customer service

By Martin, William B.. Los Altos, Calif. : Crisp, 1989 . 1 online resource (viii, 94 p.) : 1417524693 (electronic bk.) | 9781417524693 (electronic bk.)

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Strategic customer planning

By Melkman, Alan.. London : Thorogood, 2006 . 1 online resource (x, 279 p.) : 9781854184825 (electronic bk.) | 1854184822 (electronic bk.)

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Coaching knock your socks off service

By Zemke, Ron.. New York : AMACOM, 1997 . 1 online resource (xxi, 148 p.) : 0585195137 (electronic bk.) | 9780585195131 (electronic bk.)

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The real-time contact center

By Fluss, Donna.. New York, NY : AMACOM Books, 2005 . 1 online resource (xv, 221 p.) : 0814429084 (electronic bk.) | 9780814429082 (electronic bk.) | 9780814472569 | 0814472567 | 1281126888 | 9781281126887

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Service innovation

London : Imperial College Press, 2003 . 1 online resource (xiv, 437 p.) : 9781848161306 (electronic bk.) | 1848161301 (electronic bk.)

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50 powerful ways to win new customers

By Timm, Paul R.. Franklin Lakes, N.J. : Career Press, 1997 . 1 online resource (124 p.) : , Based on: 50 ways to win new customers. | Includes index. 058522658X (electronic bk.) | 9780585226583 (electronic bk.)

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Supply chain management :

Boston : Pearson, 2007 . xii, 516 p. :

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Teamwork for customers :

San Francisco : Jossey-Bass Publishers, 1993 . xvii, 193 p. 1555424910

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