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101. |
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The supernova advisor
by Knapp, Rob,
Publication:
Hoboken, N.J. : John Wiley & Sons, 2008
. 1 online resource (xxxi, 127 p.) :
Date:2008
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102. |
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Rules to break and laws to follow
by Peppers, Don.
Publication:
Hoboken, N.J. : John Wiley & Sons, 2008
. 1 online resource (xvii, 297 p.) :
, Series statement from jacket.
Date:2008
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103. |
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What to say to a porcupine
by Gallagher, Richard S.
Publication:
New York : American Management Association, 2008
. 1 online resource (xiv, 111 p.) :
, Includes index.
Date:2008
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104. |
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Creating and sustaining a superior customer service organization
by Poisant, Jim.
Publication:
Westport, Conn. : Quorum Books, 2002
. 1 online resource (xxi, 163 p.) :
Date:2002
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105. |
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What customers like about you
by Freemantle, David.
Publication:
London ; | Naperville, IL : Nicholas Brealey Pub., 1999
. 1 online resource (304 p.) :
Date:1999
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106. |
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Secret service
by DiJulius, John R.,
Publication:
New York : AMACOM, 2003
. 1 online resource (xix, 172 pages) :
, Includes index.
Date:2003
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107. |
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Performance Research Associates' Delivering knock your socks off service
Publication:
New York : American Management Association, 2003
. 1 online resource (viii, 184 p.) :
, Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke. 1998. | Includes index.
Date:2003
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108. |
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Learning points
by Graber, Peter R.
Publication:
Amherst, MA : HRD Press, 2005
. 1 online resource.
, Title from e-book title screen (viewed Aug. 8, 2005).
Date:2005
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109. |
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The service pro
by Tate, Rick.
Publication:
Amherst, Mass. : HRD Press, 2003
. 1 online resource (xii, 98)
, Title from title screen.
Date:2003
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110. |
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Excuses, excuses, excuses --
by Doane, Darryl S.
Publication:
Amherst, MA : HRD Press, 2001
. 1 online resource (119 p.)
Date:2001
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111. |
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Customer relationship management
by Roberts-Phelps, Graham.
Publication:
London : Thorogood, 2003
. 1 online resource.
, Title from e-book title screen (viewed Sept. 2, 2005).
Date:2003
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112. |
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Measuring customer satisfaction
by Gerson, Richard F.
Publication:
Menlo Park, Calif. : Crisp Publications, 1993
. 1 online resource (ix, 112 p.) :
Date:1993
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113. |
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Managing quality customer service
by Martin, William B.
Publication:
Los Altos, Calif. : Crisp, 1989
. 1 online resource (viii, 94 p.) :
Date:1989
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114. |
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Beyond customer service
by Gerson, Richard F.
Publication:
Los Altos, Calif. : Crisp Publications, 1998
. 1 online resource (108 p.) :
, "Effective programs for retaining your customers"--Cover.
Date:1998
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115. |
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Customer satisfaction
by Decker, Dru Scott,
Publication:
Menlo Park, Calif. : Crisp Publications, 2000
. 1 online resource (viii, 118 p.) :
Date:2000
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116. |
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Why customers come back
by Lawfer, Manzie R.,
Publication:
Franklin Lakes, NJ : Career Press, 2004
. 1 online resource (219 p.)
Date:2004
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117. |
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Your successful sales career
by Azar, Brian.
Publication:
New York : AMACOM, American Management Association, 2004
. 1 online resource (xiii, 224 p.) :
, Includes index.
Date:2004
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118. |
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Designing the customer-centric organization
by Galbraith, Jay R.
Publication:
San Francisco : Jossey-Bass, 2005
. 1 online resource (xvi, 184 p.) :
Date:2005
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119. |
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Emotional value
by Barlow, Janelle,
Publication:
San Francisco, CA : Berrett-Koehler Publishers, 2000
. 1 online resource (xviii, 310 p.)
Date:2000
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120. |
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Managing knock your socks off service
by Bell, Chip R.
Publication:
New York : AMACOM, 2007
. 1 online resource (viii, 232 p.) :
Date:2007
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