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21. |
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Managing customer relationships
by Peppers, Don.
Publication:
Hoboken, N.J. : Wiley, 2011
. 1 online resource (xv, 512 p.) :
Date:2011
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22. |
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Microsoft Dynamics CRM 2011 administration bible
by Wittemann, Matthew.
Publication:
Indianapolis, IN : Wiley Pub., 2011
. 1 online resource (xxxvi, 778 p.) :
, Includes index.
Date:2011
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23. |
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What's the secret?
by DiJulius, John R.,
Publication:
Hoboken, N.J. : Wiley, 2008
. 1 online resource (xvi, 320 p.) :
Date:2008
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24. |
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Trust, globalisation and market expansion
Publication:
New York : Nova Science Publishers, 2009
. 1 online resource (vi, 233 p.) :
Date:2009
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25. |
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Pre-commerce
by Pearson, Bob,
Publication:
San Francisco : Jossey-Bass, 2011
. 1 online resource (310 p.)
Date:2011
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26. |
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Selling to the new elite
by Taylor, Jim,
Publication:
New York : AMACOM, 2011
. 1 online resource (xvi, 253 p.) :
Date:2011
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27. |
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Auditing social media
by Scott, Peter R.,
Publication:
Hoboken, N.J. : Wiley, 2011
. 1 online resource (187 p.)
Date:2011
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28. |
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Social network analysis in telecommunications
by Reis Pinheiro, Carlos Andre,
Publication:
Hoboken, N.J. : Wiley, 2011
. 1 online resource (xx, 284 p.)
Date:2011
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29. |
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SugarCRM developer's manual
by Bain, Mark Alexander.
Publication:
Birmingham, U.K. : Packt Pub., 2007
. 1 online resource (vii, 277 p.) :
, Title from title screen. | Includes index.
Date:2007
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30. |
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Implementing SugarCRM
by Whitehead, Michael J. R.
Publication:
Birmingham, U.K. : Packt Pub., 2006
. 1 online resource (vii, 313 p.) :
, Title from title screen. | Includes index.
Date:2006
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31. |
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Customer relationship management
Publication:
Aldershot, Hampshire, England ; | Burlington, VT : Gower, 2008
. 1 online resource (ix, 204 p.) :
Date:2008
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32. |
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Calming upset customers
by Morgan, Rebecca L.
Publication:
[United States] : Axzo Press, 2009
. 1 online resource (ii, 86 p.) :
, "A Crisp fifty-minute series book."
Date:2009
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33. |
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Quality customer service
by Martin, William B.
Publication:
[Rochester, N.Y.] : Axzo Press, 2009
. 1 online resource (ii, 104 p.) :
Date:2009
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34. |
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Telephone courtesy & customer service
by Finch, Lloyd C.
Publication:
[Rochester, N.Y.] : Axzo Press, 2009
. 1 online resource (ii, 114 p.) :
Date:2009
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35. |
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Telephone skills that satisfy customers
by Conlow, Rick.
Publication:
[Rochester, N.Y.] : Axzo Press, 2009
. 1 online resource (ii, 108 p.) :
Date:2009
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36. |
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Delivering knock your socks off service
by Zemke, Ron.
Publication:
New York, N.Y. : American Management Association, 2001
. 1 online resource.
, Self-study course based on: Delivering knock your socks off service, rev. ed.; Knock your socks off answers; and Tales of knock your socks off service, copyrighted by Performance Research Associates. | Title from title screen.
Date:2001
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37. |
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How to be a great call center representative
by Lucas, Robert W.
Publication:
[Saranac Lake, N.Y.] : American Management Association, 2001
. 1 online resource.
, Title from title screen.
Date:2001
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38. |
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Behind the cloud
by Benioff, Marc R.,
Publication:
San Francisco, CA : Jossey-Bass, 2009
. 1 online resource (xxiii, 278 p.) :
Date:2009
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39. |
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Customer in the Boardroom?
by Bijapurkar, Rama.
Publication:
New Delhi : SAGE India, 2011
. 1 online resource (255 p.)
, Description based upon print version of record.
Date:2011
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40. |
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Client-consultant collaboration
Publication:
Charlotte, NC : Information Age Pub., 2009
. 1 online resource (xx, 255 p.) :
Date:2009
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