41. What to say to a porcupine by Gallagher, Richard S. Publication: New York : American Management Association, 2008 . 1 online resource (xiv, 111 p.) : , Includes index. Date:2008 Availability: No items available: Actions: Add to cart
42. Customer relationship management by Roberts-Phelps, Graham. Publication: London : Thorogood, 2003 . 1 online resource. , Title from e-book title screen (viewed Sept. 2, 2005). Date:2003 Availability: No items available: Actions: Add to cart
43. Managing quality customer service by Martin, William B. Publication: Los Altos, Calif. : Crisp, 1989 . 1 online resource (viii, 94 p.) : Date:1989 Availability: No items available: Actions: Add to cart
44. Designing the customer-centric organization by Galbraith, Jay R. Publication: San Francisco : Jossey-Bass, 2005 . 1 online resource (xvi, 184 p.) : Date:2005 Availability: No items available: Actions: Add to cart
45. Electronic customer relationship management   Publication: Armonk, N.Y. ; | London : M.E. Sharpe, 2006 . 1 online resource (xiii, 210 p.) : Date:2006 Availability: No items available: Actions: Add to cart
46. Fundamentals of customer-focused management by John, Joby, Publication: Westport, Conn. : Praeger, 2003 . 1 online resource (xx, 216 p.) : Date:2003 Availability: No items available: Actions: Add to cart
47. The real-time contact center by Fluss, Donna. Publication: New York, NY : AMACOM Books, 2005 . 1 online resource (xv, 221 p.) : Date:2005 Availability: No items available: Actions: Add to cart
48. Call Center operation by Sharp, Duane E. Publication: Amsterdam ; | Boston : Digital Press, 2003 . 1 online resource (xiii, 303 p.) : Date:2003 Availability: No items available: Actions: Add to cart
49. HR from the heart by Sartain, Libby, Publication: New York : AMACOM, 2003 . 1 online resource (xviii, 253 p.) Date:2003 Availability: No items available: Actions: Add to cart
50. Essential tools for operations management :   Publication: Hoboken, N.J. : Wiley, 2010 . xviii, 146 p. : Date:2010 Availability: Copies available: Tain Campus Reserved Collection [HF5415.5 B87 (ebk.)] (1), Actions: Add to cart
51. Putting customers first /   Publication: New York, N.Y. : DK Pub., 2002 . 72 p. : Date:2002 Availability: Copies available: Turkeyen Campus Processing Center [HF5415.5 B78] (1), Actions: Add to cart

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