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Great customer service on the telephone
by Anderson, Kristin,
Publication:
New York : AMACOM, American Management Association, 1992
. 1 online resource (xi, 99 pages) :
Date:1992
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2. |
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Performance Research Associates' Delivering knock your socks off service
Publication:
New York : American Management Association, 2003
. 1 online resource (viii, 184 p.) :
, Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke. 1998. | Includes index.
Date:2003
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3. |
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Coaching knock your socks off service
by Zemke, Ron.
Publication:
New York : AMACOM, 1997
. 1 online resource (xxi, 148 p.) :
Date:1997
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4. |
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Delivering knock your socks off service
by Anderson, Kristin,
Publication:
New York : AMACOM, 1998
. 1 online resource (ix, 149 p.) :
Date:1998
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Knock your socks off answers
by Anderson, Kristin.
Publication:
New York : American Management Association, 1995
. 1 online resource (xv, 143 p.) :
Date:1995
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