|
|
| |
1. |
|
The service edge :
Publication:
New York, N.Y. : New American Library, 1989
. xviii, 584 p.
, "NAL books."
Date:1989
Availability:
Copies available:
Turkeyen Campus
Social Sciences
[HF5415.5 .Z46 1989]
(1),
Actions:
Add to cart (remove)
|
|
| |
2. |
|
The definitive guide to IT service metrics
by McWhirter, Kurt.
Publication:
Cambridgeshire, Ely, U.K. : IT Governance Publishing, 2012
. 1 online resource.
, Title from title screen.
Date:2012
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
3. |
|
Supply chain in the pharmaceutical industry
by Whewell, Rob.
Publication:
Farnham, England ; | Burlington, VT : Gower, 2010
. 1 online resource (viii, 259 p.) :
Date:2010
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
4. |
|
SuperSTAR customer service
by Conlow, Rick.
Publication:
[Rochester, N.Y.] : Axzo Press, 2009
. 1 online resource (ii, 102 p.) :
Date:2009
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
5. |
|
Client-consultant collaboration
Publication:
Charlotte, NC : Information Age Pub., 2009
. 1 online resource (xx, 255 p.) :
Date:2009
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
6. |
|
ISO/IEC 20000
by Clifford, David,
Publication:
Ely, U.K. : IT Governance Pub., 2010
. 1 online resource.
, Title from title screen.
Date:2010
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
7. |
|
The passenger has gone digital and mobile
by Taneja, Nawal K.
Publication:
Burlington, Vt. : Ashgate Pub., 2011
. 1 online resource (lx, 208 p.) :
Date:2011
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
8. |
|
Achieving service excellence
by Fottler, Myron D.
Publication:
Chicago, IL : Health Administration Press, 2010
. 1 online resource (xv, 440 p.)
Date:2010
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
9. |
|
101 activities for delivering knock your socks off service
by Thomas, Ann,
Publication:
New York : American Management Association, 2009
. 1 online resource (xiv, 367 p.) :
Date:2009
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
10. |
|
Strategic customer service
by Goodman, John A.
Publication:
New York : AMACOM, 2009
. 1 online resource (xiv, 256 p.) :
Date:2009
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
11. |
|
Customer-driven services management
by Balachandran, S.,
Publication:
New Delhi ; | Thousand Oaks, Calif. : Response Books, 2004
. 1 online resource (xiii, 304 p.)
, Previous ed. published: 1999.
Date:2004
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
12. |
|
The quality library
by Laughlin, Sara,
Publication:
Chicago : American Library Association, 2008
. 1 online resource (xiv, 144 p.) :
Date:2008
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
13. |
|
Class acts
by Sherman, Rachel,
Publication:
Berkeley : University of California Press, 2007
. 1 online resource (xii, 366 p.)
Date:2007
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
14. |
|
Achieving service excellence
by Fottler, Myron D.
Publication:
Chicago, IL : Health Administration Press, 2002
. 1 online resource (xxiii, 422 pages) :
Date:2002
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
15. |
|
50 powerful ideas you can use to keep your customers
by Timm, Paul R.
Publication:
Franklin Lakes, NJ : Career Press, 2002
. 1 online resource (158 pages)
Date:2002
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
16. |
|
What to say to a porcupine
by Gallagher, Richard S.
Publication:
New York : American Management Association, 2008
. 1 online resource (xiv, 111 p.) :
, Includes index.
Date:2008
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
17. |
|
Managing quality customer service
by Martin, William B.
Publication:
Los Altos, Calif. : Crisp, 1989
. 1 online resource (viii, 94 p.) :
Date:1989
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
18. |
|
Strategic customer planning
by Melkman, Alan.
Publication:
London : Thorogood, 2006
. 1 online resource (x, 279 p.) :
Date:2006
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
19. |
|
Coaching knock your socks off service
by Zemke, Ron.
Publication:
New York : AMACOM, 1997
. 1 online resource (xxi, 148 p.) :
Date:1997
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
| |
20. |
|
The real-time contact center
by Fluss, Donna.
Publication:
New York, NY : AMACOM Books, 2005
. 1 online resource (xv, 221 p.) :
Date:2005
Availability:
No items available:
Actions:
Add to cart (remove)
|
|
