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Reference reborn
Publication:
Santa Barbara, Calif. : Libraries Unlimited, 2011
. 1 online resource (xx, 401 p.) :
Date:2011
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The customer-focused library
by Matthews, Joseph R.
Publication:
Santa Barbara, Calif. : Libraries Unlimited, 2009
. 1 online resource (xviii, 95 p.) :
Date:2009
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Creating the customer-driven academic library
by Woodward, Jeannette A.
Publication:
Chicago : American Library Association, 2009
. 1 online resource (xi, 194 p.)
Date:2009
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How libraries and librarians help
by Durrance, Joan C.
Publication:
Chicago : American Library Association, 2005
. 1 online resource (x, 183 p.) :
Date:2005
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Introduction to library public services
by Evans, G. Edward,
Publication:
Englewood, Colo. : Libraries Unlimited, 1999
. 1 online resource (xviii, 500 p.) :
Date:1999
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Dealing with difficult people in the library
by Willis, Mark R.
Publication:
Chicago : American Library Association, 1999
. 1 online resource (ix, 195 pages)
Date:1999
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Patron behavior in libraries
Publication:
Chicago : American Library Association, 1996
. 1 online resource (viii, 160 p.)
Date:1996
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Putting service into library staff training
by Bessler, Joanne M.
Publication:
Chicago : American Library Association, 1994
. 1 online resource (vi, 72 pages).
Date:1994
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Demonstrating results
by Rubin, Rhea Joyce.
Publication:
Chicago : American Library Association, 2006
. 1 online resource (xvi, 160 p.) :
Date:2006
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The evaluation and measurement of library services /
Publication:
Santa Barbara, Calif. : Libraries Unlimited, 2018
. xxvi, 446 p. :
Date:2018
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