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121. |
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E-service
by Zemke, Ron.
Publication:
New York : American Management Association, 2000
. 1 online resource (viii, 341 pages)
Date:2000
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122. |
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Electronic customer relationship management
Publication:
Armonk, N.Y. ; | London : M.E. Sharpe, 2006
. 1 online resource (xiii, 210 p.) :
Date:2006
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123. |
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101 ways to improve customer service
by Ukens, Lorraine L.
Publication:
San Francisco, CA : | Hoboken, NJ : Pfeiffer ; | J. Wiley & Sons, 2007
. 1 online resource (xxiv, 366 p.) :
Date:2007
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124. |
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Delivering knock your socks off service
by Anderson, Kristin,
Publication:
New York : AMACOM, 1998
. 1 online resource (ix, 149 p.) :
Date:1998
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125. |
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Knock your socks off answers
by Anderson, Kristin.
Publication:
New York : American Management Association, 1995
. 1 online resource (xv, 143 p.) :
Date:1995
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126. |
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Managing knock your socks off service
by Bell, Chip R.
Publication:
New York : AMACOM, 1992
. 1 online resource (xii, 210 p.) :
Date:1992
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127. |
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Sustaining knock your socks off service
by Connellan, Thomas K.,
Publication:
New York : Amacom, 1993
. 1 online resource (xii, 176 p.) :
Date:1993
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128. |
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Knock your socks off service recovery
by Zemke, Ron.
Publication:
New York : AMACOM, 2000
. 1 online resource (vii, 214 pages) :
Date:2000
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129. |
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The buzz
by Freemantle, David.
Publication:
London ; | Boston, Mass. : Nicholas Brealey Pub., 2004
. 1 online resource (1 v.)
Date:2004
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130. |
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Fundamentals of customer-focused management
by John, Joby,
Publication:
Westport, Conn. : Praeger, 2003
. 1 online resource (xx, 216 p.) :
Date:2003
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131. |
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Outrageous!
by Gross, T. Scott.
Publication:
New York : AMACOM, 1998
. 1 online resource (287 p.)
, Includes index.
Date:1998
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132. |
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The real-time contact center
by Fluss, Donna.
Publication:
New York, NY : AMACOM Books, 2005
. 1 online resource (xv, 221 p.) :
Date:2005
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133. |
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Delivering knock your socks off service
Publication:
New York : AMACOM, 2007
. 1 online resource (viii, 199 p.) :
, Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service.
Date:2007
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134. |
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The brave new service strategy
by Gutek, Barbara A.
Publication:
New York : AMACOM, 2000
. 1 online resource (xvi, 316 pages) :
Date:2000
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135. |
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Sales secrets from your customers
by Farber, Barry J.
Publication:
Franklin Lakes, NJ : Career Press, 1995
. 1 online resource (125 p.)
, Includes index.
Date:1995
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136. |
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Call Center operation
by Sharp, Duane E.
Publication:
Amsterdam ; | Boston : Digital Press, 2003
. 1 online resource (xiii, 303 p.) :
Date:2003
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137. |
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HR from the heart
by Sartain, Libby,
Publication:
New York : AMACOM, 2003
. 1 online resource (xviii, 253 p.)
Date:2003
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138. |
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Conquering consumerspace
by Solomon, Michael R.
Publication:
New York : AMACOM, 2003
. 1 online resource (xii, 276 pages) :
Date:2003
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139. |
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Great customer connections
by Gallagher, Richard S.
Publication:
New York : AMACOM, 2006
. 1 online resource (xvi, 239 p.)
Date:2006
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140. |
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The stairs of customer loyalty
by Alessandra, Anthony J.
Publication:
[S.l. : Electronic & Database Pub.], 2007
. 1 online resource.
, Title from PDF title page (viewed Feb. 12, 2009).
Date:2007
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