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1. E-service by Zemke, Ron. Publication: New York : American Management Association, 2000 . 1 online resource (viii, 341 pages) Date:2000 Availability: No items available: Actions: Add to cart
2. Sustaining knock your socks off service by Connellan, Thomas K., Publication: New York : Amacom, 1993 . 1 online resource (xii, 176 p.) : Date:1993 Availability: No items available: Actions: Add to cart