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1. Effective apology by Kador, John. Publication: San Francisco, CA : Berrett-Koehler Pub., 2009 . 1 online resource (273 pages). Date:2009 Availability: No items available: Actions: Add to cart
2. Perfect phrases for writing employee surveys :   Publication: New York : McGraw-Hill, 2010 . xx, 218 p. : Date:2010 Availability: Copies available: Tain Campus Reserved Collection [HF5549.5 A83 K34 (ebk)] (1), Actions: Add to cart