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Stories they will remember
by Sloat, Rose D.
Publication:
Amherst, Mass. : Human Resource Development Press, 2005
. 1 online resource.
, Title from title screen.
Date:2005
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50 activities for achieving excellent customer service
by Doane, Darryl S.
Publication:
Amherst, Mass. : HRD Press, 2003
. 1 online resource (272 p.)
, Title from title screen.
Date:2003
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Excuses, excuses, excuses --
by Doane, Darryl S.
Publication:
Amherst, MA : HRD Press, 2001
. 1 online resource (119 p.)
Date:2001
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