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1. Double-digit growth :   Publication: New York : Portfolio., 2003 . xii, 224 p. Date:2003 Availability: Copies available: Turkeyen Campus Social Sciences [HD 2785 T74] (1), Actions: Add to cart
2. Angel customers and demon customers :   Publication: New York, N.Y. : Portfolio, 2003 . x, 243 p. : Date:2003 Availability: Copies available: Turkeyen Campus Social Sciences [HF5415 .5 S46] (1), Actions: Add to cart
3. Satisfaction :   Publication: New York : Portfolio, 2006 . xxi, 266 p. : Date:2006 Availability: Copies available: Turkeyen Campus Social Sciences [HF5415.335 D45] (1), Actions: Add to cart