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Complete guide to tested telephone collection techniques /
Publication:
Englewood Cliffs, N.J. : Prentice Hall, 1988
. xxiv, 456 p. :
Date:1988
Availability:
Copies available:
Turkeyen Campus
Social Sciences
[HG3752.7 U6 W55]
(1),
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2. |
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Speak to influence
by Berkley, Susan.
Publication:
Englewood Cliffs, N.J. : Campbell Hall Press, 2004
. 1 online resource (iii, 188 p.) :
, Includes index.
Date:2004
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Telephone courtesy & customer service
by Finch, Lloyd C.
Publication:
[Rochester, N.Y.] : Axzo Press, 2009
. 1 online resource (ii, 114 p.) :
Date:2009
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4. |
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Telephone skills that satisfy customers
by Conlow, Rick.
Publication:
[Rochester, N.Y.] : Axzo Press, 2009
. 1 online resource (ii, 108 p.) :
Date:2009
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How to get your customers swearing by you, not at you
by Friedman, Nancy J.
Publication:
Amherst, Mass. : HRD Press, 2008
. 1 online resource (xx, 153 p.) :
Date:2008
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6. |
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Telephone skills
by Alessandra, Anthony J.
Publication:
[S.l. : Electronic & Database Pub.], 2005
. 1 online resource.
, Title from PDF title page (viewed Feb. 12, 2009).
Date:2005
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High quality customer care and polishing your telephone manners for all those who interact with people /
Publication:
Georgetown, Guyana : Author, 2008
. 53 p. :
Date:2008
Availability:
Copies available:
Turkeyen Campus
Caribbean Research Library
[BJ2195 S56]
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