Rao, S. B. Nageswara
Customer service excellence : trends and strategies /
S. B. Nageswara Rao, C. Madhavi.
- New Delhi : Kanishka Pub., 2004.
- xiv, 477 p. : charts.
Includes bibliographical references.
8173916977
Customer services --Customer relations
HF5415 .5 / R36