| 000 -LEADER |
|---|
| fixed length control field |
00693nam a22002177a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20160511153323.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
100923t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
8173916977 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
UG |
| Original cataloging agency |
UG |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415 .5 |
| Item number |
R36 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Rao, S. B. Nageswara |
| 9 (RLIN) |
16144 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer service excellence : |
| Remainder of title |
trends and strategies / |
| Statement of responsibility, etc |
S. B. Nageswara Rao, C. Madhavi. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New Delhi : |
| Name of publisher, distributor, etc |
Kanishka Pub., |
| Date of publication, distribution, etc |
2004. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 477 p. : |
| Other physical details |
charts. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Customer relations |
| 9 (RLIN) |
16145 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Madhavi, C |
| 9 (RLIN) |
16146 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Entry Department |
TS |
| Verified |
RP |