| 000 -LEADER |
|---|
| fixed length control field |
00758cam a22002294a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
14165394 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20210414092810.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
051107s2006 nyua 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1591841097 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
UG |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.335 D45 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Denove, Chris |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Satisfaction : |
| Remainder of title |
how every great company listens to the voice of the customer / |
| Statement of responsibility, etc |
Chris Denove and James D. Power IV. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| Name of publisher, distributor, etc |
Portfolio, |
| Date of publication, distribution, etc |
2006. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxi, 266 p. : |
| Other physical details |
ill., charts, graphs. |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Donor |
Dr. Shamir Ally |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction. |
|
|---|
| Topical term or geographic name as entry element |
Marketing research. |
|
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Power, James D. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Entry Department |
TSD |
| Source of classification or shelving scheme |
|
| Acquisition - Verified |
JB |
| Verified |
sb |