| 000 -LEADER |
|---|
| fixed length control field |
01269cam a2200301 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
4817746 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20210414100038.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
890831s1990 nyua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0029357012 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
UG |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415 .5 Z43 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Zeithaml, Valarie A. |
| 9 (RLIN) |
83023 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Delivering quality service : |
| Remainder of title |
balancing customer perceptions and expectations / |
| Statement of responsibility, etc |
Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| Name of publisher, distributor, etc |
Free P., |
| Date of publication, distribution, etc |
1990. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 226 p. : |
| Other physical details |
ill. ; charts, graphs. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services. |
| 9 (RLIN) |
83019 |
|
|---|
| Topical term or geographic name as entry element |
Service industries |
| General subdivision |
Quality control |
| -- |
Mathematical models. |
| 9 (RLIN) |
83020 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Parasuraman, A. |
| 9 (RLIN) |
83021 |
|
|---|
| Personal name |
Berry, Leonard L., |
| Dates associated with a name |
1942- |
| 9 (RLIN) |
83022 |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Contributor biographical information |
| Uniform Resource Identifier |
http://www.loc.gov/catdir/bios/simon051/89023592.html |
|
|---|
| Materials specified |
Publisher description |
| Uniform Resource Identifier |
http://www.loc.gov/catdir/description/simon032/89023592.html |
|
|---|
| Materials specified |
Table of contents only |
| Uniform Resource Identifier |
http://www.loc.gov/catdir/enhancements/fy0631/89023592-t.html |
|
|---|
| Materials specified |
Sample text |
| Uniform Resource Identifier |
http://www.loc.gov/catdir/enhancements/fy0641/89023592-s.html |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Verified |
TH |
| Entry Department |
TSD |