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Delivering quality service :

by Zeithaml, Valarie A.
Additional authors: Parasuraman, A. | Berry, Leonard L., -- 1942- Published by : Free P., (New York :) Physical details: xii, 226 p. : ill. ; charts, graphs. ISBN: 0029357012 . Subject(s): Customer services. | Service industries -- Quality control -- Mathematical models. Year: 1990
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Item type Location Call number Status Date due
3 Weeks Loan 3 Weeks Loan
Turkeyen Campus
Social Sciences 		HF 5415 .5 Z43 (Browse shelf) Available

Includes bibliographical references.

267062

202635

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