| 000 -LEADER |
|---|
| fixed length control field |
00980cam a2200253 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
13764928 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20160511155136.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
041028s2005 tnu b 000 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0785211985 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
UG |
| Original cataloging agency |
UG |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415 .55 |
| Item number |
M33 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
McKain, Scott |
| 9 (RLIN) |
69213 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
What customers really want : |
| Remainder of title |
how to bridge the gap between what your organization offers and what your clients crave / |
| Statement of responsibility, etc |
Scott McKain. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Nashville, Tenn. : |
| Name of publisher, distributor, etc |
Thomas Nelson Pub., |
| Date of publication, distribution, etc |
2005. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxviii, 195 p. : |
| Other physical details |
ill. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Relationship marketing |
| 9 (RLIN) |
69214 |
|
|---|
| Topical term or geographic name as entry element |
Marketing |
| General subdivision |
Psychological aspects |
| 9 (RLIN) |
69215 |
|
|---|
| Topical term or geographic name as entry element |
Consumer behaviour. |
| 9 (RLIN) |
69216 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Table of contents only |
| Uniform Resource Identifier |
http://www.loc.gov/catdir/toc/ecip053/2004025625.html |
|
|---|
| Materials specified |
Publisher description |
| Uniform Resource Identifier |
http://www.loc.gov/catdir/enhancements/fy0617/2004025625-d.html |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Entry Department |
TS |
| Verified |
RP |