| 000 -LEADER |
|---|
| fixed length control field |
00754cam a22002414a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
12840435 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20160512113050.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
020702s2004 maua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0618260455 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UG |
| Transcribing agency |
UG |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5438 .25 |
| Item number |
A53 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Anderson, Rolph E |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Personal selling : |
| Remainder of title |
achieving customer satisfaction and loyalty / |
| Statement of responsibility, etc |
Rolph E. Anderson, Alan J. Dubinsky. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Boston : |
| Name of publisher, distributor, etc |
Houghton Mifflin, |
| Date of publication, distribution, etc |
2004. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxii, 504 p. : |
| Other physical details |
ill., diagrs., photos., ports., graphs. |
| Dimensions |
|
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Selling. |
|
|---|
| Topical term or geographic name as entry element |
Sales personnel. |
|
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Dubinsky, Alan J |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Entry Department |
TS |
| Verified |
RP |