The service edge :

by Zemke, Ron.

Additional authors: Schaaf, Dick.

Published by : New American Library, (New York, N.Y. : ) Physical details: xviii, 584 p. ISBN: 0453006477. Subject(s): Customer services -- United States.

| Service industries -- United States -- Management.

Year: 1989

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Item type	Location	Call number	Status	Date due
3 Weeks Loan	Turkeyen Campus Social Sciences	HF5415.5 .Z46 1989 (Browse shelf)	Available

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Previous	HF5415.3 .K37 Consumer behavior and managerial decision making /	HF5415.3 M34 The dynamics of consumer behaviour/	HF 5415 .5 Z43 Delivering quality service :	HF5415.5 .Z46 1989 The service edge :	HF5415.7 B338 1987 Basic business logistics :	HF 5415 .7 S49 1973 Physical distribution management /	Next