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A librarian's guide to telephone reference service /

by Yates, Rochelle,
Published by : Library Professional Publications, (Hamden, Conn. :) Physical details: 136 p. ; 23 cm. ISBN: 0208020829; 0208020837 (pbk.). Subject(s): Telephone reference services (Libraries) | Reference services (Libraries) | Community information services. | Subject headings. Year: 1986
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